Pawapi Beach Resort Koh Mook

The positives ... Room nice and spacious and nice balcony and view of sea, but bed was so hard, and was a small double , we had to complain, they did change it for us, sounds very petty , but we stayed in other 5 other hotels on this visit , and never encountered a problem before. when arrived water pressure from shower was so weak, after talking to the lovely man on reception, (best member of staff on whole complex) they did sort, but tap on sink still just a dribble, but sadly the room was not cleaned well, dirty socks left behind bench/curtain, dust everywhere , bits left under bed. ... The pool area is lovely and relaxing view amazing over infinity pool. Sadly shower from beach so covered in sand, that after using actually have more sand on you than before, so lots of people putting sand into pool. The property has the potential to be excellent, but feel management are letting it down, quality of food at breakfast was the worse we had in all Thailand, we stayed at several hotels during this trip, and this was just bad and lazy , and it was not down to it being a small island, there is plenty available , in local restaurants and quality of food and what was available was excellent. no fresh fruit juice , just squash, just sugar no fruit, inedible, no fresh coffee available just instant, we asked and they said not possible. everything cold ,you have to put everything through toaster , no pastries , no poached eggs , just cold fried eggs, pancakes , awful french toast, all in metal tins prepared long before, you could order omelette, but came with degusting burger cheese cut up on top. (very poor quality) they are really cutting corners, most people that stayed when we did were bringing own fruit and condiments to breakfast , gardens could be beautiful , but gardeners just sweeping leaves , no maintenance, beach beds old and hard wood, not mattresses, all in all if I ever returned would opt for no breakfast and go to local restaurants, insist on proper king size bed, and make them thoroughly clean room .

Our experience with Pawapi has been a disaster. We booked a vacation through Agoda (we have the confirmation) and were directed to your official email and website. When we were asked to make a bank transfer (number written on the official website), we did so because we could see it was your official web address where the bank account number was listed. Once we realized we had been scammed, we contacted you, and you said you had been hacked!!! (We have screenshots). After that, we heard nothing from you (we have taken screenshots of this). On your website we can now see that you know you have been hacked (written on your frontpage), but you have decided not to help us. This is very suspicious, and we have lost all our money. We have reported the scam. You can still refund our money. We Will not accept this. Julie and Mads

Cancelled our reservation on the day of our arrival for no truthful reason apart from they’d overbooked we spent all day from 11-6 trying to find a hotel they offered us a very small dirty massage room at an alternative hotel we declined ! We eventually found a hotel for 1 night and intend to return today to the Pawapi as they’ve promised they’ll have a room for us today .. let’s see ?